Our client, a digital technology company that provides IT transformation services, faced significant challenges managing their independent contractors (ICs) and freelance workforce. With the aim of innovating their supply chain and enhancing operational efficiency, they partnered with Worksome in June 2023.
Initial Challenges
This client initially struggled with a nonexistent system for engaging and managing its freelance workforce. The company relied solely on client referrals for hiring, lacking a formal process for contract management, payments, and compliance.
A Low-Risk, Turnkey Pilot
A pilot program was designed with specific goals to enhance workforce management. Firstly, it aimed to establish a new and proven supply channel, ensuring a steady and reliable source of talent. Secondly, the program targeted contracting 20 independent contractors, expanding the workforce with skilled professionals. Lastly, it sought to create a comprehensive talent pool of all contractors involved, facilitating better resource allocation and management. These objectives were set to streamline operations and optimize workforce utilization effectively.
Worksome provided an "out-of-the-box" solution that required no initial custom integrations yet offered manual data reporting to get the solution up and running quickly. The client needed a reliable Agent of Record (AoR) service provider to insure their engagements and effectively lower their risk.
Implementation Without Pain or Downtime
The six-month pilot program was a resounding success, leading to the full implementation of the Worksome platform. Our key stakeholder praised the ease of integration and the supportive collaboration with Worksome, stating it was "one of the easiest teams to work with and implement into our internal system."
Smoother Operations and Greater Control
Streamlined Processes
With Worksome, the client transformed its management of freelancers, resulting in a streamlined onboarding and offboarding process that involved coordination with multiple internal teams.
Enhanced Oversight and Control
Worksome enabled this client with the capability to maintain oversight and control over freelance engagements, significantly preferred over previous reliance on Managed Service Providers (MSPs).
Business Strategy Innovation
The client has developed a new business strategy focused on leveraging this workforce segment, enabling them to engage more effectively with clients and reduce costs.
Impact
Worksome's collaboration with this client has significantly enhanced the company's ability to manage its freelance workforce, resulting in operational efficiencies and cost savings. This partnership not only improved their internal processes but also positioned the company for future growth and expansion in the management of off-payroll workers.
“Most would argue that our business model doesn't hold space for ICs, and now, with Worksome, we’re able to utilize this arm of the workforce, which is huge for us.” Contingent Talent Direct at Client
